A new piece of research suggests that what an organization promises to employees-training opportunities, benefits, compensation, etc.-do not matter nearly as much as what the organization actually delivers.Gee, who would've thunk that?
Samantha Montes and co-author David Zweig, professors at the Rotman School of Management and the University of Toronto Scarborough, have found that the influence of promises has little effect on employee's emotional reactions toward the organization, their intentions to stay with the organization, and intentions to engage in citizenship behaviours.
In their study paper, the authors write that people care more about what they receive from their organization, not what they were promised.
Wednesday, August 05, 2009
You give research a bad name - Part 2