Sunday, May 02, 2004

You've got to hand it to the folks at Zone Labs. They sure know how to do their marketing. Zone Alarm is their free firewall product (it's a great product, BTW). Whenever a new version of this product is available, you are also advised that you can try out the Professional version of the same product for 14 days. Naturally, not being one to turn down a freebie, you download and install it.

All goes well during the trial period. Come Day 14, you are intimated that the trial period is over, and are asked whether you want to buy the Professional version or go back to the basic, free version. Cheapskate that you are, you obviously go for Option 2.

Now the fun begins. Up pops a dialog that says that the professional version is being removed. It also displays the removal status, helpfully showing what is being removed:

Privacy Protection
Email Virus Protection
Hacker Intrusion Protection

After each feature is removed, a check mark appears against the feature.

You start feeling uneasy. What are you going to do without all these protections? May be you really do need the Professional version, after all...