I don't know whether I should be scared or happy about the level of customer service offered at BillDesk.com:

Whenever I call them, the lady at the other end instantly recognises my voice and asks me, "Is it Rajesh Jayaprakash?"

Reminds me of the joke where a man wants to deposit his ill-gotten gains in a Swiss bank. After the man makes his deposit, the manager says to him, "Thank you for banking with us. Here is your customer identification number," and hands him a slip of paper, on which is written "#001".

Worrying...